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Inspection Manager

2 months ago

Lake Oswego, Oregon, United States Johnson Controls International Full time
Job Description

Job Summary

The Inspection Manager will oversee a team of Sprinkler & Fire Alarm Inspectors for Johnson Controls, ensuring the delivery of high-quality inspections and exceptional customer service.

Key Responsibilities

• Oversee the day-to-day tasks of Sprinkler & Fire Alarm Inspectors, recommending new hires and promotions, and providing ongoing employee training and performance evaluations

• Maintain a complete understanding of Company policies and review with inspectors to promote understanding and compliance on a daily basis

• Reinforce the message of "World Class Service Provider" and ensure delivery of customer service, assigning effective performance measures and motivating employees to achieve and exceed objectives in a professional, timely, and quality manner

• Set fair and manageable quota assignments and territories for subordinates

• Demonstrate a positive, professional attitude to all internal and external customers, actively participating in quickly resolving customer issues

• Work with Inspections Coordinators on scheduling and reviewing deficiency inspection reports

• Ensure delivery matches contractual obligations, prepare past due projections, and know the weekly/monthly revenue/margin goals, consistently maximizing productivity of assigned field personnel

• Meet with customers and inspectors monthly to ensure delivery of quality inspections and overall customer satisfaction

• Perform additional duties as required

Requirements

• 5 or more years of Management experience, preferably in a similar industry

• 3 or more years of experience in the fire protection/life safety industry

• Understanding of P&L and the ability to oversee Sales activities

• Degree or diploma in Fire Protection or Electrical Engineering or equivalent work experience

• Demonstrated leadership with effective verbal and written communication skills

• Proficient with MS Office as well as online systems; knowledge of Oracle & maintenance scheduling systems a plus

• Knowledge of applicable fire regulations and codes i.e. OFC, ULC etc...required

• High School Diploma or equivalent required

• Must have excellent communication skills, using tact and diplomacy when dealing with customers

• Strong organizational skills, positive attitude, and able to learn quickly

• Possess a valid driver's license and a driving record that meets company requirements

• Must be able to pass a pre-employment background and drug test

• Be able to obtain and retain any licenses that are required by National, State and Local Codes

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.