Senior IT Systems Manager

9 hours ago

Lake Oswego, Oregon, United States WYLD Full time

Job Summary:

The Systems Administrator role at WYLD is a critical position that oversees all user and technical account management. This individual will be responsible for implementing and integrating enterprise systems and associated subsystems, ensuring the security and management of WYLD's computer software systems, servers, and networks.

Key Responsibilities:

  • Manage and oversee all user accounts, primarily using Microsoft 365 and Azure.
  • Plan, secure, and supervise the company's users and various systems.
  • Manage user permissions and groups, including maintaining SCIM connections for provisioning users in various applications through groups.
  • Assist in negotiating technical contracts and licensing agreements.
  • Implement and integrate enterprise systems and associated subsystems.
  • Develop and maintain standards for users/systems across all departments.
  • Create and maintain device policies and deployment profiles in Intune.
  • Maintain and update software and patch devices through Intune.
  • Network administration of firewalls.
  • Implement and maintain SAML certificates and expirations for SSO.
  • Create and maintain Conditional Access policies.
  • Monitor and update mail filters.
  • Oversee security policies and protocols.
  • Provide project management and direction for user migrations, implementations, on-boards, and off-boards.
  • Work closely across departments to meet needs and manage various integrations.
  • Develop preventative maintenance schedules for all technical hardware and software.
  • Review and develop SOPs and other technical documentation for end users.
  • Clearly communicate with departments, ensuring strategic information is funneled to the appropriate team members.
  • Develop Best Practices/Standardized templates for users.
  • Audit all user and system licensing for inaccuracies and inefficiencies.
  • Implement automation tools to streamline IT and business processes.
  • Respond to on-call issues and perform off-hours maintenance as needed.
  • Respond to escalations from helpdesk members.
  • Develop and maintain disaster recovery plans to ensure business continuity.
  • Oversee data backup and recovery processes to protect against data loss.

Requirements:

  • 6+ years of experience in Technology role with a heavy focus on implementation and teams across wide geographical areas and building technological infrastructure to scale.
  • History of actively seeking better ways to utilize technological resources.
  • Expert level knowledge of IT systems and infrastructure. Specifically, Windows, OSX, iOS, Android, Microsoft Azure, 365, Intune, Slack, Zendesk, and Google Workspace. Adequate knowledge of Salesforce, Metrc, and Tenable.
  • Not afraid to take ownership; demonstrates a growth mindset.
  • Effectively communicate information and respond to questions/suggestions from various levels within the company.
  • Exceptional team player attitude, unafraid of rolling up the sleeves when necessary.
  • Ability to think quickly on your feet, and problem solve effectively.
  • Possess advanced mathematical skills: addition, subtraction, multiplication, and division.
  • Perform advanced visual quality inspections on products.
  • State regulations require all applicants must be 21 years of age or older.
  • Will be required to submit to a background check.
  • Must obtain all state required: permits, licenses, certifications.
  • Travel between sites will be required.

Benefits:

  • As an exempt employee, you'll receive a yearly salary of $75,000-100,000/yr paid biweekly, overtime, 11 paid holidays, 120 hours of PTO, 401K, and fully paid health, dental, and vision insurance.

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