Customer Service Support Representative
2 weeks ago
Sanmina Corporation is a leading provider of integrated manufacturing solutions. As a Customer Service Support Representative, you will play a critical role in delivering exceptional customer experiences.
Job Responsibilities:- Interact with customers, sales, and service representatives to handle pre-sales and post-sales service functions.
- Process customer requests, prepare documents, and update databases with returned materials information.
- Record and report equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information is accessible by sorting and filing documents.
- Schedule field service repair calls and handle requests for additional company materials.
- Maintain records of returns, schedule changes, product enhancements, and product pricing.
- Resolve return credit problems and work closely with the Program Manager and various departments.
- High school diploma or equivalent required.
- Up to 2 years of experience in customer service, order processing, or equivalent experience.
- Ability to follow oral and written guidelines.
- Excellent communication skills, both written and verbal.
- Fast and accurate data entry skills.
- Excellent organizational skills.
- Proficient in MS Office.
- Oracle experience a plus.
- Willingness to learn, takes initiative, and offers improvement ideas.
Sanmina Corporation is an Equal Opportunity Employer.
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