Customer Service Support Representative

2 weeks ago


Turtle Lake, Wisconsin, United States Sanmina-SCI Full time

Sanmina Corporation is a leading provider of integrated manufacturing solutions. As a Customer Service Support Representative, you will play a critical role in delivering exceptional customer experiences.

Job Responsibilities:
  • Interact with customers, sales, and service representatives to handle pre-sales and post-sales service functions.
  • Process customer requests, prepare documents, and update databases with returned materials information.
  • Record and report equipment returns, repairs, replacements, sales orders, and delivery schedules.
  • Ensure service information is accessible by sorting and filing documents.
  • Schedule field service repair calls and handle requests for additional company materials.
  • Maintain records of returns, schedule changes, product enhancements, and product pricing.
  • Resolve return credit problems and work closely with the Program Manager and various departments.
Qualifications:
  • High school diploma or equivalent required.
  • Up to 2 years of experience in customer service, order processing, or equivalent experience.
  • Ability to follow oral and written guidelines.
  • Excellent communication skills, both written and verbal.
  • Fast and accurate data entry skills.
  • Excellent organizational skills.
  • Proficient in MS Office.
  • Oracle experience a plus.
  • Willingness to learn, takes initiative, and offers improvement ideas.

Sanmina Corporation is an Equal Opportunity Employer.



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