Customer Service Support Specialist

12 hours ago


Turtle Lake, Wisconsin, United States Sanmina-SCI Full time
Customer Service Support Representative

Sanmina Corporation is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. As a Customer Service Support Representative, you will play a critical role in delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors.

Job Responsibilities:
  • Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
  • Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
  • Update databases with status of returned materials issues and accounts for returns inventory.
  • Record and report the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Ensure service information accessible by sorting and filing documents/forms.
  • May schedule field service repair calls. Handle requests for additional company materials.
  • Maintain records of returns, schedule changes, product enhancements or changes and product pricing, and resolve return credit problems.
  • Responsible for all administrative aspects of the program including maintaining backlog and forecast in MRP system.
  • Work closely with the Program Manager and with various departments.
Qualifications:
  • High school diploma or equivalent required.
  • Up to 2 years experience in customer service, order processing or equivalent experience.
  • Ability to follow oral and written guidelines.
  • Excellent communication skills, both written and verbal.
  • Fast and accurate data entry skills.
  • Excellent organizational skills.
  • Proficient in MS Office.
  • Oracle experience a plus.
  • Willingness to learn, takes initiative and offers improvement ideas.

Sanmina is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.



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