Site Operations Manager

2 days ago


Alpharetta, United States Verizon - GA - Alpharetta Full time
Job Title: Site Supervisor

At Verizon - GA - Alpharetta, we are seeking a highly skilled Site Supervisor to join our team. As a key member of our Community Management team, you will be responsible for providing strategic direction and leadership in promoting a culture of service excellence.

Key Responsibilities:

  • Oversee the operations, logistics, and movement of assigned space/floor for office/desk and meeting spaces.
  • Drive process improvement for all things related to Concierge, Hospitality, and Meetings & Events.
  • Supervise a team of two employees, including hiring, training, and coaching.
  • Host weekly one-on-one meetings and in-house operational meetings with team members.
  • Use strategic thinking and operational expertise to provide enhancements to the office setting.
  • Manage in-house schedules, communicate with Regional Managers, and work with Virtual Peer Training teams.
  • Provide necessary documentation and communication for progressive discipline, as needed.
  • Maintain and review guest comment scores to achieve set goals.
  • Ensure all space is clean, operational, and report any defects throughout the day.

Requirements:

  • Three years' experience in the hospitality industry, with at least two years associated with hotels, conference centers, meeting venues, or corporate office concierge services.
  • Minimum of two years' experience in supervising a team, including experience with employee evaluations and service recovery expertise.
  • Experience with event operations and planning is preferred.
  • Excellent computer software knowledge of Microsoft Office and Google Suite.
  • Excellent verbal and written communication skills.
  • Excellent problem-solving and interpersonal skills.
  • Ability to communicate effectively with clients, other departments, and interdepartmentally.


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