Service Drive Manager

3 days ago


Spokane, Washington, United States AutoNation Full time
Service Drive Manager Job Description

AutoNation is a leading automotive retailer offering innovative products, exceptional services, and comprehensive solutions. As a Service Drive Manager, you will play a crucial role in empowering our customers to make informed decisions about their vehicle needs.

Key Responsibilities:
  • Schedule and assign daily work objectives for service consultants
  • Monitor performance and counsel service consultants with behavioral or performance issues
  • Train, coach, supervise, and assist service consultants
  • Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
  • Maintain all supplies required to operate the service drive
  • Communicate with team leaders to determine the status of jobs
  • Review the open repair order report on a daily basis, review, and resolve any open repair orders that are beyond the current week's business
  • Partner with all other dealership personnel to ensure the quality of service provided to customers
  • Perform quality inspections of vehicles being returned to customers
  • Follow up with customers to ensure satisfaction with service work
  • Understand and comply with federal, state, and local regulations, such as those governing the disposal of hazardous waste and OSHA right-to-know act
Requirements:
  • High School diploma or equivalent
  • Ability to read and comprehend instructions and information
  • Two years of experience in an auto repair facility
  • Ability to collaborate with other dealership personnel
  • Must have a valid driver's license
  • Ability to drive manual transmission vehicles
  • Demonstrated communication and interpersonal skills
  • Demonstrated customer service skills
  • One year of supervisory experience (preferred)
  • Ability to operate an automobile
Compensation and Benefits:

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits

Exclusive RX Pet program offering discounts on medications

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.


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