Customer Service Liaison Coordinator
7 days ago
We are a 74 rooms exterior hotel that provides limited service lodging for travelers. Our team is seeking a skilled Customer Service Liaison Coordinator to join our front desk team.
Salary:$40,000 - $50,000 per year based on experience.
Key ResponsibilitiesAs a Customer Service Liaison Coordinator, you will be the first point of contact for our guests and play a crucial role in ensuring their stay with us is enjoyable and memorable.
- Welcoming guests, checking them in, and assisting with any room-related issues or concerns.
- Responding to phone calls and emails from guests regarding room bookings, rates, amenities, and special requests.
- Resolving guest complaints and providing exceptional customer service.
- Maintaining accurate records of guest information and communicating with relevant departments as needed.
Requirements
- Previous experience in customer-facing roles, preferably in hospitality or related industries.
- Excellent communication and interpersonal skills, with the ability to build rapport with guests.
- Strong organizational and time management skills, with attention to detail.
- Ability to work effectively in a fast-paced environment and adapt to changing situations.
About Us
We are Blue Sky Hospitality LLC, a reputable hotel chain dedicated to providing exceptional customer experiences. We offer a supportive work environment and opportunities for growth and development.
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