Customer Service Operations Manager
6 days ago
Job Summary:
">This role oversees the day-to-day operations of a sales center, including supervising customer service representatives and evaluating their work.
">Main Responsibilities:
">- ">
- Plan, direct, and supervise work flow to ensure efficient operations">
- Coordinate work activities to meet operational requirements and achieve expected volume">
- Recognize and recommend operational improvements to enhance overall performance">
- Apply organizational policies and procedures in day-to-day operations">
- Approve special price concessions, quotes, bid allowances, or adjustments as needed">
- Making hiring decisions and conducting performance appraisals for team members">
- Perform other duties assigned by management">
Requirements:
">To be successful in this role, you will need a bachelor's degree and 3-5 years of related experience. Leadership, communication, relationship, and people management skills are essential, as well as analytical and mathematic skills. Financial acumen and reliability, organization, and attention to detail are also required.
">Estimated Salary:$85,000 - $110,000 per year, based on location and experience.
">About Us:
">Genuine Parts Company offers an excellent benefits package, including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. We value diversity and inclusion and conduct our business without regard to protected characteristics. If you're interested in a future opportunity, consider joining our Talent Community or creating an account to set up email alerts for new job postings that match your interests.
">Supervisory Responsibility: 5-10 direct reports
">Budget Responsibility: Yes
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