Automotive Service Professional
6 days ago
About Us
Kerry Automotive is a leading automotive company based in Florence, Kentucky, committed to providing exceptional service and repair solutions for our customers.
Job Overview
We are seeking an experienced Automotive Service Advisor to join our team. As a key member of our staff, you will be responsible for delivering top-notch customer service, preparing accurate estimates, and working closely with our service manager and technical team.
Key Responsibilities
- Greet customers in a friendly and timely manner, ensuring a positive first impression.
- Obtain vehicle information to provide customers with accurate estimates, setting expectations for their service visit.
- Prepare repair orders, ensuring all necessary details are included.
- Explain services and associated costs to customers, addressing any concerns or questions they may have.
- Follow up with customers regarding the status of their vehicle repair, keeping them informed throughout the process.
- Liaise with the Service Manager and technical staff to ensure seamless communication and efficient repairs.
- Handle customer complaints in a polite and understanding way, resolving issues promptly and professionally.
- Update customers on the status of their vehicle repair, keeping them informed of any changes or updates.
- Generate additional sales revenue through sales presentations, showcasing our services and promoting our brand.
Requirements
- Must have at least 2+ years of experience as an Automotive Service Advisor.
- Must have an understanding of automotive service and repair procedures.
- Must possess excellent customer service skills and the ability to effectively handle customer complaints.
- Must have a valid driver's license.
- Must be willing to work flexible hours and be available on weekends.
Salary and Benefits
We offer a competitive salary, estimated to be around $50,000 per year, depending on experience. Our benefits package includes:
- Paid Time Off
- Medical, Dental, and Vision Healthcare
- 401(k) Plan
- Paid holidays
- Other voluntary plans
EEOC Statement
Kerry Automotive is an equal opportunity employer, and we do not discriminate on the basis of race, color, gender, religion, national origin, age, disability, or any other protected characteristic. All qualified applicants will be given full consideration for employment.
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