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Sales and Service Representative

2 months ago


Fort Mill, South Carolina, United States Bridgestone Americas Full time

**About Us**

Bridgestone Americas is a leading tire and automotive services company with a strong presence in North America. Our company operates over 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With a strong commitment to customer satisfaction, we strive to provide exceptional service and quality to our customers.

**Our Mission**

We are dedicated to serving society with superior quality and providing a positive experience for our customers. We believe in fostering a culture of diversity, equity, and inclusion, where our teammates feel valued and empowered to grow and develop their careers.

**Job Summary**

The Sales and Service Representative is a key role in our retail stores, responsible for delivering exceptional customer service and sales experiences. This role requires a strong customer service mindset, with the ability to assess customer needs and provide tailored solutions. The ideal candidate will have a passion for sales and customer service, with a strong work ethic and ability to work in a fast-paced environment.

**Responsibilities**

• **Customer Service and Sales**: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner. Meet or exceed sales targets, with a focus on upselling and cross-selling products and services.

• **Basic Vehicle Service Tasks**: Perform basic vehicle service tasks, including oil changes, tire rotations, and fluid checks. Ensure that all services are completed to a high standard, with attention to detail and a focus on customer satisfaction.

• **Store Operations**: Assist with store operations, including opening and closing procedures, inventory management, and display maintenance. Ensure that the store is maintained in a clean and organized manner, with a focus on providing a positive customer experience.

**Requirements**

• **Minimum Qualifications**: High school diploma or equivalent, valid automobile driver's license, and a customer service and sales mindset.

• **Preferred Qualifications**: 2-year degree or non-traditional education through training program completion, certification, or other exhibiting a growth mindset. Previous consumer retail sales experience, previous automotive experience, and previous management/supervisory experience are also preferred.