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Front Office Manager

2 months ago

Philadelphia, Pennsylvania, United States Remington Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Guest Relations
    • Anticipate and respond to guest needs in a prompt and professional manner, maintaining a positive and courteous attitude at all times.
    • Greet and communicate effectively with guests, ensuring a smooth and efficient check-in and check-out process.
  • Staff Management
    • Recruit, train, and supervise front office staff, including front desk agents, front office supervisors, and guest service aides.
    • Ensure proper staffing levels and manage scheduling to meet business needs.
  • Problem Resolution
    • Resolve guest complaints in a fair and timely manner, ensuring guest satisfaction and loyalty.
    • Investigate and resolve issues, using creative problem-solving skills to find solutions.
  • Operations
    • Manage and operate the hotel's front office systems, including MICROS and other software.
    • Communicate effectively with other departments, including housekeeping and engineering, to ensure seamless operations.
  • Leadership
    • Assist the General Manager in handling special requests, group blocking, and unusual circumstances.
    • Provide leadership and guidance to front office staff, promoting a positive and productive work environment.
Requirements
  • Customer Service
    • Proven experience in customer-facing roles, with a strong focus on providing exceptional service.
  • Leadership
    • Proven leadership skills, with experience in supervising and training staff.
  • Communication
    • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Problem-Solving
    • Strong problem-solving skills, with the ability to think critically and creatively.