Automotive Department Manager

5 days ago


Cleveland, Ohio, United States Conrad's Tire Express and Total Car Care Full time
Job Overview

We are seeking a highly skilled and motivated Automotive Service Manager to join our team at Conrad's Tire Express and Total Car Care. As an essential member of our service department, you will be responsible for ensuring that our customers receive exceptional service and that our team delivers high-quality work.

The estimated salary for this role is $60,000-$80,000 per year, depending on experience.

About the Role

This is a challenging and rewarding opportunity for a customer-focused individual who is passionate about delivering excellent service and leading a high-performing team. You will be responsible for directing the service department, diagnosing customer needs, and ensuring that all employees demonstrate core behaviors that meet our high standards.

Your key responsibilities will include:

  • Determining and addressing customer needs, problems, complaints, requests, questions, and deadlines in a business-like manner.
  • Directing and communicating customer needs to the service department for diagnosis.
  • Verifying with the service department that the appropriate services have been completed.
  • Selling tires, automotive accessories, service repairs, and preventative maintenance to satisfy customer needs.
  • Learning and maintaining current product knowledge on all tires, service, and other products represented by Conrad's Tire Express and Total Car Care.

You will also be responsible for building a loyal customer base, preparing accurate estimates and billings, and handling customer complaints, employee conflicts, and daily operational problems in an even-tempered, fair, and consistent manner.



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