Retail Customer Service Representative

3 weeks ago

Jacksonville, Florida, United States BJ's Wholesale Club Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team at BJ's Wholesale Club. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, resolving member concerns, and maintaining a safe and positive shopping environment.

Key Responsibilities
  • Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
  • Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
  • Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
  • Review and maintain the AP Alert Binder according to AP standards.
  • Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
  • Monitor member and visitor traffic entering and exiting the club.
  • Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
  • Maintain high standards of safety for members and team members.
Requirements
  • Strong interpersonal skills and an attention to detail are required.
  • Basic math skills preferred.
  • Ability to use a smart handheld device.
  • Must successfully complete required training and certification processes.
  • Must be employed with the company for at least 6 months.
  • At least 18 years of age.
Work Environment

All the time is spent standing and moving about on hard surfaces. Will at times require bending, pulling, reaching, stooping, and climbing ladders/step stools. May require occasional lifting up to 30 lbs. Exposure to both indoor and outdoor temperatures.

Compensation

At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $14.25.

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