Customer Service Representative

1 week ago


Edgewood, Maryland, United States APGFCU Full time
APGFCU Overview

For over 80 years, APGFCU has shared its financial expertise and provided valuable products and services to build stability and financial independence for its members. The organization is seeking a dedicated individual to join its team as a Member Service Representative.

Job Description
  • Salary: $40,000 - $60,000 per year (estimated)
  • The successful candidate will provide service assistance to members via telephone and mail correspondence, recognizing their needs through personal contact and cross-selling credit union products.
  • Responsibilities include analyzing member needs, matching them with credit union products, and promoting the benefits of those services.
  • The role also involves discussing automated services with new and existing members, opening new accounts, performing corrections or revisions to existing accounts, and completing applications for automated services and investment accounts.
Required Skills and Qualifications
  • Education: Equivalent to a high school education with additional broad specialized training equivalent to 2 years of college.
  • Experience: 1-2 years of experience in financial savings and loan sales, telephone customer service, and interviewing.
  • Skills: Knowledge of savings and loan products and services, data entry, commercial math, customer service, and excellent communication skills.
Benefits

APGFCU offers competitive pay and great benefits to its employees. The organization is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities.



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