Customer Service Associate

6 days ago


Edgewood, Florida, United States IDI Distributors Full time
Job Summary

We are seeking a highly motivated and organized Customer Service Associate to join our team at IDI Distributors. In this role, you will be responsible for providing exceptional customer service and administrative support to internal and external stakeholders.

About the Role

The ideal candidate will have 1-2 years of experience in customer service or a related field, with a strong background in Microsoft Office tools, including Excel, PowerPoint, and Publisher. Familiarity with ERPs, CRM programs, and lead generation tools is an added advantage.

Key Responsibilities:
  • Customer Support: Address product and accessory inquiries from customers, send thank-you and follow-up letters as requested by Sales Representatives, and communicate effectively with internal teams.
  • Administrative Tasks: Organize the front office, maintain warehouse documents, oversee office supply orders, prepare and distribute promotional materials, prepare Data Sheets for distribution, forward sales and customer information to Sales Representatives, coordinate delivery schedules with the Distribution Center Manager, and assist with other duties beneficial to IDI.
  • Order Processing: Complete order entries accurately and assist in collecting Cash on Delivery (COD) orders.
  • Call Management: Screen and handle incoming calls efficiently.
Leadership Competencies:
  • Leads Self: Communicates Effectively and Candidly, Drives for Results, Demonstrates Accountability, Takes Initiative, and Collaborates.
Qualifications:
  • Associate degree in business or related field preferred.
  • Proficient in Microsoft Office tools (Excel, PowerPoint, and Publisher).
  • Familiarity with ERPs, CRM programs, and lead generation tools is advantageous.
  • Detail-oriented with excellent prioritization skills.
  • Professional phone etiquette.
  • Works Independently.
  • Strong written and verbal communication abilities.
Benefits:
  • A competitive salary range: $45,000 - $60,000 per annum.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Generous paid time off and holidays.

Please note that this salary estimate may vary based on location and experience.



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