Phone Support Representative
3 weeks ago
About the Role
We are seeking a Phone Support Representative to join our customer service team. In this role, you will be responsible for providing excellent customer service and resolving customer complaints in a professional manner.
Salary
The estimated annual salary for this position is $48,000 - $58,000, depending on experience and qualifications.
Responsibilities
This role will involve:
- Answering customer inquiries and resolving complaints
- Providing product information and making recommendations
- Accurately documenting and processing customer claims
Requirements
To succeed in this role, you should have:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of CRM software
Benefits
Mass Markets offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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