Phone Support Representative

3 weeks ago


Wichita, Kansas, United States Mass Markets Full time

About the Role

We are seeking a Phone Support Representative to join our customer service team. In this role, you will be responsible for providing excellent customer service and resolving customer complaints in a professional manner.

Salary

The estimated annual salary for this position is $48,000 - $58,000, depending on experience and qualifications.

Responsibilities

This role will involve:

  • Answering customer inquiries and resolving complaints
  • Providing product information and making recommendations
  • Accurately documenting and processing customer claims

Requirements

To succeed in this role, you should have:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of CRM software

Benefits

Mass Markets offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



  • Wichita, Kansas, United States Mass Markets Full time

    Job Summary: We're seeking an Inbound Call Handler to join our team at Mass Markets. As a key member of our customer service team, you'll provide top-notch support to our customers via phone and email.About Us: Mass Markets is a leading provider of innovative solutions. Our team is dedicated to delivering exceptional customer...


  • Wichita, Kansas, United States Mass Markets Full time

    About the Job: As a Phone Support Specialist at Mass Markets, you will be responsible for providing excellent customer service to our clients.">Key Responsibilities:">Respond to incoming calls in a timely and professional mannerResolve customer issues through effective problem-solving and communicationDocument customer interactions and update records as...


  • Wichita, Kansas, United States MCI Careers Full time

    About MCI Careers: MCI Careers is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experiences. We offer a wide range of job opportunities across various industries, including contact centers, IT services, and more.As a Contact Center Representative I, you will be part of our talented team that strives...


  • Wichita, Kansas, United States Mass Markets Full time

    Job SummaryThis is a fantastic opportunity for a motivated and customer-focused individual to join our team at Mass Markets. As a customer service representative, you will be responsible for providing exceptional service to our customers through various communication channels.ResponsibilitiesDeliver prompt and courteous responses to customer inquiriesUse...


  • Wichita, Kansas, United States MCI Military Recruitment Full time

    About the JobWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support via phone, email, or chat.


  • Wichita, Kansas, United States Express Full time

    Key ResponsibilitiesIn this Merchandise Support Representative role at Express, your key responsibilities will include:Assisting customers with purchases and resolving any issues that may ariseMaintaining a clean and well-organized store environment, including sales floor, checkout, and stock roomSUPPORTING SALES EFFORTS AND PROMOTING MERCHANDISECompensation...


  • Wichita, Kansas, United States Mass Markets Full time

    Job Description:We are looking for a Phone and Email Care Agent to join our team at Mass Markets. The successful candidate will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Handle customer calls and emails in a friendly and efficient mannerRespond to customer complaints and...


  • Wichita, Kansas, United States LanceSoft Full time

    As a Support Services Representative at LanceSoft, you will play a critical role in providing exceptional customer service and support to our clients. In this role, you will be responsible for managing customer relationships, resolving their queries, and ensuring that they receive timely and effective support.About the Role:This is an excellent opportunity...


  • Wichita, Kansas, United States Americold Full time

    **About Americold:**Americold is a leading temperature-controlled warehousing and logistics provider. Our team of experts works tirelessly to ensure the safe and efficient storage and transportation of perishable products.**Job Overview:We are seeking a skilled Customer Service Representative to join our team in this dynamic role. As a Customer Service...


  • Wichita, Kansas, United States Mass Markets Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Mass Markets. As a key member of our contact center, you will be responsible for providing exceptional customer service via phone.


  • Wichita, Kansas, United States MCI Military Recruitment Full time

    MCI Military Recruitment is seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and building strong relationships with clients.Estimated Salary: $55,000 - $75,000 per yearKey Responsibilities:Provide...


  • Wichita, Kansas, United States MCI Military Recruitment Full time

    About the RoleThis is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for delivering outstanding customer service. Our ideal candidate will have excellent communication and problem-solving skills, a strong work ethic, and a commitment to meeting or exceeding performance expectations.As a Customer...


  • Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Description:MCI is a leading provider of business process outsourcing services, specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking highly motivated and dedicated individuals to...


  • Wichita, Kansas, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionMCI Military Recruitment is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing top-notch service to our clients, resolving issues efficiently, and ensuring customer satisfaction.Key ResponsibilitiesRespond...


  • Wichita, Kansas, United States Planet Fitness - KSLA Sutherland Group Full time

    **Job Title:** Member Services RepresentativeAbout the Job:We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and...


  • Wichita, Kansas, United States Mass Markets Full time

    About Mass MarketsMass Markets is a dynamic and fast-paced company that requires professionals who can handle customer inquiries in a timely and professional manner. As a Customer Service Representative, you will be responsible for handling inbound and outbound contacts, ensuring first call resolution through effective problem-solving and call handling. You...


  • Wichita, Kansas, United States Mental Health America of South Central Kansas Full time

    Job Title: Client Access RepresentativeAt Mental Health America of South Central Kansas, we are seeking a detail-oriented and customer-focused Client Access Representative to join our team. In this role, you will be responsible for registering clients in a timely and professional manner, including scheduling appointments, collecting payments, and gathering...


  • Wichita, Kansas, United States Marriott International Inc Full time

    About UsMarriott International Inc. is a global leader in the hospitality industry, with a commitment to delivering exceptional experiences to our guests. We are seeking highly skilled Customer Service Representatives to join our reservations support team.">Job DescriptionAs a Customer Service Representative, you will be responsible for handling customer...


  • Wichita, Kansas, United States Mass Markets Full time

    Overview of the RoleWe're looking for a skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients.">ResponsibilitiesThe successful candidate will be responsible for:Providing timely and effective support to customers via phone,...


  • Wichita, Kansas, United States Trane Technologies Full time

    About Trane TechnologiesAt Trane Technologies, we're driven by a passion to create innovative climate solutions for buildings, homes, and transportation. Our mission is to make a sustainable future possible. We believe in empowering our people to thrive at work and at home.The OpportunityWe're seeking a Customer Service Representative to join our team. As a...