Multilingual Customer Support Representative
3 weeks ago
MCI is a leading provider of business process outsourcing services, specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking highly motivated and dedicated individuals to support inbound and outbound customer service and sales projects for a wide variety of clients. As a Bilingual Contact Center Representative, you will be responsible for answering inbound and outbound calls, handling customer questions and complaints, and seizing opportunities to upsell products when they arise.
Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
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