Guest Services Representative

3 days ago


Wichita, Kansas, United States Marriott International Inc Full time
About Us

Marriott International Inc. is a global leader in the hospitality industry, with a commitment to delivering exceptional experiences to our guests. We are seeking highly skilled Customer Service Representatives to join our reservations support team.

">Job Description

As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring that our guests have an exceptional experience. This role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment.

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  • Estimated Salary: $48,960 - $69,360 per year (based on 30 hours/week, 52 weeks/year)
  • Location: Wichita, Kansas, United States

You will be part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact on our communities. If you are a motivated individual who is passionate about delivering exceptional customer service and is eager to learn and grow, we encourage you to apply for this exciting opportunity.

">Responsibilities

Key responsibilities include:

">
  • Handling customer inquiries via phone, email, or chat.
  • Resolving customer complaints and concerns in a professional and courteous manner.
  • Collaborating with other team members to resolve complex customer issues.
  • Providing feedback and suggestions to improve customer satisfaction and overall experience.
  • Maintaining accurate records and reporting metrics to measure performance.

In this role, you will have the opportunity to develop your skills and knowledge in customer service, problem-solving, and teamwork, while contributing to the success of our organization.

">Requirements

To succeed in this role, you will need:

">
  • A high school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No specific licenses or certifications needed.

We offer a comprehensive benefits package, including medical, dental, vision, retirement savings plan with company match, employee stock purchase program, travel discounts, and more. This role also offers opportunities for advancement and professional development.



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