Hotel Front Desk Representative
3 weeks ago
We are seeking a skilled Front Desk Clerk to provide exceptional guest experiences at the Best Western Plus Chena River Lodge. As a key member of our guest services team, you will be responsible for welcoming guests, managing accounts, and resolving any issues that may arise during their stay.
Key Responsibilities:- Field customer complaints and resolve issues in a professional and courteous manner
- Manage room bookings, including check-in, check-out, and key distribution
- Provide excellent communication and interpersonal skills to ensure a positive guest experience
- Collaborate with the housekeeping department to ensure guest rooms are ready and clean
Requirements:
- 1+ year of experience in the hotel industry or related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Working knowledge of Microsoft Office and reservation management systems
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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