Hotel Front Desk Representative
1 month ago
Key Responsibilities
- Provide warm and personalized welcome to guests, ensuring a smooth check-in and check-out process
- Manage guest accounts, respond to inquiries, and resolve any issues or complaints in a professional and courteous manner
- Collaborate with the housekeeping department to ensure guest rooms are ready and meet the highest standards
- Perform regular bookkeeping duties, ensuring accurate and up-to-date guest information
- Field incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests
Requirements
- Previous experience in a hotel or customer-facing role, with a strong understanding of reservation management systems and Microsoft Office
- High school diploma or equivalent, with excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, manage multiple tasks, and maintain a high level of professionalism
- 1+ year of hotel industry experience or related job preferred
About Comfort Inn Fairbanks
Welcome to our pet-friendly Comfort Inn Fairbanks hotel in Alaska. Our hotel offers a range of amenities, including free WiFi, a free hot breakfast, a fitness center, and a business center. Our guest rooms feature a flat-screen TV, microwave, and mini-fridge, and our hotel also features a marketplace for last-minute needs and a laundry facility for your convenience.
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