IT Support Specialist

3 weeks ago

Milwaukee, Wisconsin, United States Wisconsin Collaborative for Healthcare Quality Full time
About the Opportunity

We are seeking a highly motivated and detail-oriented IT Intern to join our team. As an IT Intern, you will have the opportunity to gain hands-on experience in technical administration, maintenance, software, asset management, and end-user support.

Key Responsibilities
  • Troubleshoot and resolve issues with company equipment, including laptops, monitors, docks, web cameras, projectors, and printers/copiers/scanners.
  • Update, create, and maintain system and knowledge base documentation.
  • Work proactively with end-users to ensure their equipment is in good health.
  • Travel to our offices to provide onsite assistance for IT equipment, such as AV systems, reception technology, desk connectivity, and printers.
  • Assist with AV setup and rehearsals for meetings, ensuring all technology is running smoothly.
  • Help organize IT equipment storage and support the recycling program.
  • Provide assistance with software operations and generate utilization reports.
  • Log technical support issues, follow up with customers, and maintain confidentiality.
Requirements
  • Currently pursuing a two- or four-year technical-related degree or equivalent experience.
  • Minimum of one year of experience with personal computers.
  • Working knowledge of Microsoft Office Suite, Exchange Email, and the Internet.
  • Strong problem-solving skills, attention to detail, and organizational skills.
  • Excellent communication and interpersonal skills with a customer-friendly attitude.
About M3

M3 is a dynamic and innovative insurance broker that helps clients manage risk, purchase insurance, and provide benefits to their employees. We prioritize work-life balance and empower our employees to thrive in a supportive and inclusive atmosphere.

We offer a range of benefits and perks, including flexible time-off, paid parental leave, employee appreciation events, and volunteering opportunities. Our profit-sharing program ensures that every member of our team shares in the success of our organization.

We are committed to providing equal employment opportunity for all qualified individuals regardless of their age, sex, color, race, creed, national origin or ancestry, religion, marital status, military status, sexual orientation, disability/handicap, family responsibilities, non-relevant arrest or conviction records, or any other basis protected by law.

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