Retail Customer Service Ambassador

6 days ago


Bridgeport, Connecticut, United States Coastal Connections Inc Full time

**About Coastal Connections Inc**

We are a leading provider of retail customer service solutions, partnering with big box retailers to increase brand awareness, promote products, and provide exceptional customer experiences.

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our team, you will be responsible for attending retail customer service events and promoting our client's services to homeowners.

**Key Responsibilities:**

  • **Customer Interaction**: Communicate with consumers one-on-one in a retail setting, providing personalized service and building genuine relationships with customers.
  • **Product Education**: Educate homeowners on our Home Improvement client's available services and provide pricing information, ensuring customers make informed decisions.
  • **Relationship Building**: Build long-lasting customer relationships, identifying opportunities for referral and encouraging customer retention.
  • **Enrollment Process**: Complete the enrollment process for qualified individuals, ensuring a seamless customer experience.
  • **Service Recommendations**: Recommend services that best suit the customer's needs, providing expert advice and guidance.
  • **Training and Feedback**: Participate in daily training sessions and meetings, providing end-of-day feedback to the management team regarding production, inventory, and assigned territory.


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