Retail Customer Service Ambassador
6 days ago
**About Coastal Connections Inc**
We are a leading provider of retail customer service solutions, partnering with big box retailers to increase brand awareness, promote products, and provide exceptional customer experiences.
**Job Summary**
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our team, you will be responsible for attending retail customer service events and promoting our client's services to homeowners.
**Key Responsibilities:**
- **Customer Interaction**: Communicate with consumers one-on-one in a retail setting, providing personalized service and building genuine relationships with customers.
- **Product Education**: Educate homeowners on our Home Improvement client's available services and provide pricing information, ensuring customers make informed decisions.
- **Relationship Building**: Build long-lasting customer relationships, identifying opportunities for referral and encouraging customer retention.
- **Enrollment Process**: Complete the enrollment process for qualified individuals, ensuring a seamless customer experience.
- **Service Recommendations**: Recommend services that best suit the customer's needs, providing expert advice and guidance.
- **Training and Feedback**: Participate in daily training sessions and meetings, providing end-of-day feedback to the management team regarding production, inventory, and assigned territory.
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