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Bilingual Customer Service Representative

2 months ago

Bridgeport, Connecticut, United States Sherwin-Williams Full time
Bilingual Customer Service Specialist

We are seeking a highly skilled Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a valued member of our team, you will play a key role in delivering exceptional customer experiences to our wholesale and retail customers.

Key Responsibilities:
  • Provide exceptional sales service and assist customers in person and over the phone, ensuring maximum client satisfaction.
  • Build strong relationships with wholesale and retail customers, fostering trust and loyalty.
  • Process sales transactions accurately and meet sales goals, driving business growth and revenue.
  • Maintain accurate work order files and formulas, as well as stock shelves and set up displays, ensuring a well-organized and efficient work environment.
  • Remain knowledgeable on products offered and discuss available options with customers, providing expert product knowledge and recommendations.
Minimum Requirements:
  • Must be at least 18 years of age and legally authorized to work in the country of employment.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to lift and carry up to 50 lbs. frequently, ensuring physical ability to perform job duties.
Preferred Qualifications:
  • Valid, unrestricted Driver's License, enabling flexibility in work assignments.
  • High School diploma or GED, and one year experience working in a delivery, retail, or customer service position, providing a solid foundation for success.
  • Previous work experience selling paint and operating tinting and mixing equipment, offering a competitive edge in the industry.