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Customer Service Representative

2 months ago

Bridgeport, Connecticut, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
  • Sales: Process sales transactions accurately and consistently meet sales goals on a monthly, quarterly, and yearly basis.
  • Product Knowledge: Remain knowledgeable on products offered and discuss available options with customers.
  • Inventory Management: Maintain precise work order files and formulas, and ensure in-stock and presentable condition assigned areas.
  • Teamwork: Collaborate with colleagues to achieve sales goals and provide excellent customer service.
Requirements
  • Age: Must be at least eighteen (18) years of age.
  • Language: Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Physical Demands: Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Availability: Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted Driver's License.
  • Education: Have at least a High School diploma or GED.
  • Experience: Have at least one (1) year experience working in a delivery, retail, or customer service position.
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with the highest quality products and exceptional customer service. Our company values diversity, equity, and inclusion, and we are an equal opportunity employer.