Lead Business Analyst
2 weeks ago
Your Role
The Insights team focused on Customer Experience is tasked with overseeing all Operational Key Performance Indicator Reporting and Analysis for the Customer Experience Call Center divisions. The Senior Business Analyst will work under the guidance of the Senior Manager of the Insights Team. In this capacity, you will assist the Customer Experience (Member/Broker/Provider) Insights team with their performance reporting and analytical requirements, particularly concerning CE Quality initiatives (MTM/PG enhancement). As a collaborative member within a shared service framework, this position will be instrumental in delivering comprehensive process and procedure analysis along with sophisticated reporting solutions that furnish leadership with insights aimed at enhancing operational efficiencies and boosting customer satisfaction.
Your Work
In this position, you will:
Offer analytical assistance through the examination and interpretation of data to support cross-functional business operations Independently manage intricate projects and assignments that aid the organization in meeting operational objectives Create, prepare, and scrutinize reports for management evaluation, presenting findings to various management tiers Specify business requirements and provide analysis to enhance operational effectiveness Assess actual outcomes against plans and forecasts, recommending interventions as necessary Collaborate with key business leaders and internal stakeholders to pinpoint process improvement opportunities, formulate data governance strategies, and automate insightful reports that yield meaningful analysis Design, automate, and sustain business operations reporting dashboards as needed based on the requirements defined by business leaders-
Senior Business Analyst
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Principal Business Analyst
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Long Beach, California, United States Blue Shield of California Full timeYour Role The Insights team within Customer Experience is tasked with overseeing all Operational Key Performance Indicator Reporting and Analysis for the Customer Experience Call Center divisions. The Senior Business Analyst will collaborate closely with the Senior Manager of the Insights Team. In this capacity, you will assist the Customer Experience...
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Senior Business Analyst
1 week ago
Long Beach, California, United States Blue Shield of California Full timeYour Role The Insights team focused on Customer Experience is tasked with overseeing all Operational Key Performance Indicator Reporting and Analysis for the Customer Experience Call Center teams. The Senior Business Analyst will collaborate closely with the Senior Manager of the Insights Team. In this capacity, you will assist the Customer Experience...
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