Customer Experience Specialist

1 week ago


Indianapolis, Indiana, United States Bath Experts Full time
About the Role:

The Customer Experience Specialist is responsible for delivering exceptional customer experiences to drive sales and promote the Bath Experts brand. This role requires a high level of energy, excellent communication skills, and the ability to effectively engage with prospective clients over the phone.

Key Responsibilities:
  • Engage with prospective clients to set appointments for the sales team
  • Communicate the value of company products and services to educate prospective clients
  • Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
  • Follow the designated sales process for appointment setting, including confirming full and accurate client information
  • Ensure all activity and information is accurately logged in CRM
  • Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath Experts
Requirements:
  • High School diploma or equivalent required
  • 1+ year of call center experience required
  • Experience with Marketsharp CRM a plus
  • Ability to work independently in a fast-paced environment
  • Excellent communication and phone skills
  • Energetic and positive attitude
  • Task-oriented and driven to meet and exceed goals
  • Must own own laptop due to option to work from home
Why Work at Bath Experts?

Bath Experts is a home improvement company specializing in the transformation of residential bathtub and shower spaces. We strive to deliver a world-class experience for our customers and to be the best employer in the home improvement industry. We offer top-of-the-industry compensation packages, comprehensive benefits, and a commitment to giving back to our local charities.

We are an equal employment opportunity employer and welcome applications from diverse candidates. All employees are subject to a pre-employment screening process, including a background check and drug screen. We will provide reasonable accommodations for qualified individuals with disabilities.



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