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Customer Experience Ambassador

2 months ago

Indianapolis, Indiana, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by greeting every customer, using the F.A.S.T. service model, and asking open-ended questions to learn about their project needs.
  • Sales and Merchandising: Process customer transactions efficiently, lift boxes, and arrange items on shelves and racks. Stock shelves accurately according to planogram and maintain a high level of productivity and attention to detail.
  • Leadership and Teamwork: Work closely with Store Management to identify key tasks and delegate them to Team Members. Follow up to ensure tasks are completed well and in a timely manner. Collaborate with other Team Members or store management on projects in a professional manner.
  • Operational Duties: Assist with opening and closing the store, ensuring store compliance, and finding creative ways to drive the business. May act as MOD to open/close the store when no member of store management is present.
Requirements
  • Education: High School Diploma or equivalent
  • Experience: 1+ years of supervisory experience in a customer-centric environment
  • Availability: Part-time status requires open availability, including days, evenings, weekends, overnight shifts, and holidays
What We Offer
  • Medical, Dental, and Vision Benefit Plans
  • Company-paid Basic, Optional, and Dependent Life Insurance
  • Long-term Disability and Company-paid Short-term Disability
  • Paid Time Off and Sick Time
  • Tuition Reimbursement
  • Team Member Discount