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Customer Experience Specialist

2 months ago

Indianapolis, Indiana, United States DelMonte Hotel Group Full time

Job Summary

DelMonte Hotel Group is seeking a highly motivated and customer-focused Merchandise Associate to join our team at the 2023NHRA: Indianapolis, IN U.S. Nationals event. As a key member of our retail team, you will be responsible for providing an exceptional customer experience, selling official NHRA licensed merchandise, and assisting with event operations.

Key Responsibilities

  • Provide a fun and professional environment for team members and fans
  • Proactively greet and assist all customers entering the location
  • Uphold Legends standards and policies
  • Complete sales transactions efficiently and accurately while adhering to cash protection procedures; welcome all available opportunities to increase individual and venue performance
  • Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean and fully stocked for all events and set up
  • Assist with stocking of merchandise
  • Complete other duties as assigned by management and supervision

Requirements

  • All applicants must be at least 18 years of age
  • High school diploma or equivalent. Some college preferred.
  • Must be friendly, self-motivated, and love meeting new people in an exciting event setting
  • Willingness and drive to exceed guest expectations
  • Must be able to work in a fast-paced and continuously changing environment
  • Must maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
  • Ability to stand, walk, bend and move throughout the venue for extended periods of time
  • Ability to transport up to 30 lbs on a continuous basis
  • Basic math skills; ability to accurately count change and balance bank
  • Ability to work independently or in a team during set up and to get tasks done efficiently
  • Ability to communicate effectively with supervisor and guests
  • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
  • Must be flexible to work extended hours including late nights, weekends and holidays
  • Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends' COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

DelMonte Hotel Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.