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Customer Experience Associate
2 months ago
Part Time: 20 hours a week
We are seeking a highly skilled Consumer Experience Specialist to join our team at CICOA. As a key member of our ADRC department, you will play a vital role in providing exceptional customer service to individuals and families in need of support.
Key Responsibilities:
- Provide switchboard coverage and serve as the first point of contact for inbound calls to the ADRC.
- Assist Options Counselors and ADRC staff with follow-up requests, waitlist requests, and other duties as assigned.
- Enhance the quality of waiver applications and transitions into Waiver services.
- Work directly with individuals, families, and providers to create an exceptional experience for those served by CICOA.
- Perform office assistant duties, including filing, faxing, emailing, mailings, and ordering supplies.
- Document necessary information in VisionLink and CaMSS accurately and timely.
- Serve as a client's advocate and perform other duties as assigned.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office and other software applications.