Advanced Patient Services Coordinator

2 weeks ago

Syosset, New York, United States Optum Full time
Company Overview:

Optum is a worldwide organization dedicated to enhancing healthcare delivery through innovative technology, empowering millions to achieve better health outcomes.

Join a culture that values diversity and inclusion, where talented colleagues collaborate to provide exceptional service and advance health equity globally.

Position Summary:
We are seeking a detail-oriented and compassionate Senior Patient Care Coordinator to enhance our team. This role is pivotal in executing established processes and protocols while fostering a cooperative environment among care team members.

Key Responsibilities:
- Welcome patients, families, and visitors with a warm demeanor.
- Assist patients with registration and check-in procedures.
- Accurately input and verify patient demographic and insurance details in our system.
- Confirm insurance eligibility and inform patients about their benefits.
- Collect co-payments and outstanding balances.
- Manage incoming calls with professionalism, directing inquiries as necessary.
- Collaborate with clinical staff to coordinate follow-up care and schedule referrals.
- Facilitate the transfer of patient records to primary care providers.
- Support onboarding for new team members and assist with various administrative tasks.
- Maintain an organized daily schedule and ensure compliance with operational standards.

Work Schedule:
This position operates Monday through Friday, encompassing a 37.5-hour work week.

Why Choose Optum?
We offer a competitive compensation package, comprehensive benefits, and a commitment to your professional growth.

Benefits Include:
- Paid Time Off and Holidays
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan and Employee Stock Purchase Plan
- Education Reimbursement and Employee Discounts
- Employee Assistance and Referral Bonus Programs

Qualifications:
- High School Diploma or equivalent.
- Minimum of 2 years of customer service experience in a healthcare environment.
- At least 1 year of experience in a medical front office role, handling appointment scheduling and insurance verification.
- Proficiency in Microsoft Office applications.

Preferred Qualifications:
- Familiarity with Epic software.
- Understanding of insurance carriers and managed care systems.
- Knowledge of medical terminology.

Essential Skills:
- Ability to work both independently and collaboratively within a team.
- Strong organizational and time management capabilities.
- Excellent communication skills, both verbal and written.

At Optum, we are committed to fostering an inclusive environment where everyone can thrive and contribute to our mission of improving health outcomes for all.

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