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Event Services Assistant Manager

2 months ago

Baltimore, Maryland, United States Hyatt Regency Full time

Organization: Hyatt Regency Baltimore Inner Harbor

Position Overview:

At Hyatt, we recognize that our guests choose us for the genuine hospitality and attentive service provided by our dedicated associates. Our commitment to exceeding expectations creates a unique environment where talent can thrive and lead to exciting opportunities within the hospitality sector. We foster a culture that is warm, respectful, and inclusive, allowing you to discover your potential.

Role Summary:

The Event Services Assistant Manager is responsible for overseeing the setup, service, and upkeep of all banquet functions and equipment. This meticulous role is crucial in fulfilling event requirements and ensuring a delightful experience for our guests.

Key Responsibilities:

  • Addressing guest and client inquiries and concerns.
  • Scheduling and managing staff effectively.
  • Providing coaching and guidance to team members.
  • Maintaining departmental standards and ensuring staff development.
  • Involvement in hiring processes and payroll management.
  • Maximizing banquet revenue while controlling expenses.
  • Driving exceptional customer service and satisfaction scores.
  • Facilitating department meetings and pre-shift briefings to ensure clear communication.

Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance after 30 days.
  • Complimentary room nights and discounted rates for friends and family.
  • Discounted food and beverage options during stays at Hyatt Hotels.
  • 401(k) Retirement Matching Plan (up to 4%).
  • Paid Time Off, including parental leave.
  • Competitive salaries and performance incentives.
  • Tuition Reimbursement and training programs.
  • Complimentary meals for employees.
  • Employee Stock Purchase Plan.
  • Discounts at various retailers.

Hyatt associates work in an environment that demands exceptional performance while offering substantial rewards. Whether through career advancement, job enrichment, or a supportive workplace, we are committed to your professional growth.

Qualifications:

  • Full-time management position requiring flexibility, including weekends and holidays.
  • A genuine passion for understanding and anticipating the needs of others in a dynamic environment.
  • Strong verbal and written communication skills.
  • Proficiency in general computer skills.
  • Creative, innovative, detail-oriented, and organized candidates are preferred.
  • Experience in hotel operations and a comprehensive understanding of banquet and food service.
  • Minimum of 1 year of experience in event operations is ideal.
  • Previous roles in Events/Event Services Captain or Supervisor are advantageous.
  • Must demonstrate high energy, entrepreneurial spirit, and effective leadership skills.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.