Assistant Operations Manager

7 days ago

Midvale, Utah, United States Shane Co. Full time

{"Responsibilities": "As a key member of our store operations team, you will drive sales by assisting with administrative and operations procedures in accordance with company guidelines. Your daily responsibilities may include:

* Being knowledgeable about all functions of the Shop, Customer Service Department, and Sales Operations.
* Assisting in onboarding all new employees, including the administration of new hire paperwork, training, and development.
* Supporting the Operations Manager by working with the Facilities Department to address all issues of the store appearance and maintenance, including the interior and exterior of the store.
* Assisting in ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility.
* Participating in weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings.
* Overseeing Shop job flow and timely delivery to customers and assuring all jobs are quality checked.
* Consulting and communicating with members of your management team and Human Resources team regarding any store issues, opportunities, or concerns, and following up as necessary.", "Qualifications": "We are seeking a highly motivated and organized individual with a minimum of 1 year of experience providing a high level of customer service in a face-to-face environment. Prior experience supervising others is preferred. You should be comfortable with technology and able to learn new systems and processes. Additionally, you should have excellent organizational skills, attention to detail, and the ability to multitask and prioritize effectively. A minimum of a high school diploma or equivalent is required.", "Benefits": "As a member of our team, you will enjoy a competitive base rate, engaging SPIFs, and monthly opportunities for team performance bonuses. You will also receive a generous time-off package, including 3 weeks of vacation, and an annual float day. We value your family and offer paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities. You will also have access to competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts.", "Why Work for Shane Co.?": "At Shane Co., we prioritize your well-being and recognize that our success is a collective effort. We offer a supportive benefits package, a competitive base rate, and opportunities for career growth and development. If you are a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.", "About the Role": "The Assistant Operations Manager is responsible for supporting the Operations Manager in providing superior customer service in a Shane Co. retail location while supporting top lines sales growth, driving bottom line profits, maintaining store facilities and inventory, and protecting all company assets. This role serves both our customers and our team as a member of store leadership.", "Career Development": "We are committed to providing our employees with the training and development opportunities they need to succeed in their roles. As an Assistant Operations Manager, you will have the opportunity to develop your skills and knowledge in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer.", "Company Culture": "At Shane Co., we value our employees and strive to create a positive and supportive work environment. We believe in recognizing and rewarding our employees for their hard work and dedication. If you are a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.", "Job Summary": "We are seeking a highly motivated and organized individual to join our store operations team as an Assistant Operations Manager. In this role, you will be responsible for supporting the Operations Manager in providing superior customer service, driving sales growth, and maintaining store facilities and inventory.", "Key Responsibilities": "* Provide exceptional customer service in a Shane Co. retail location
* Support top lines sales growth and drive bottom line profits
* Maintain store facilities and inventory
* Protect all company assets
* Participate in weekly office meetings and bi-weekly shop meetings
* Oversee Shop job flow and timely delivery to customers
* Consult and communicate with members of your management team and Human Resources team regarding any store issues, opportunities, or concerns
* Follow up as necessary", "Requirements": "* A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment
* Prior experience supervising others is preferred
* Comfortable with technology and able to learn new systems and processes
* Excellent organizational skills, attention to detail, and the ability to multitask and prioritize effectively
* A minimum of a high school diploma or equivalent"}

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