Shift Supervisor

2 months ago


Madison, Wisconsin, United States Toppers Pizza Full time
Job Summary

We are seeking a highly motivated and experienced Shift Supervisor to join our team at Toppers Pizza. As a Shift Supervisor, you will be responsible for providing direct supervision and ensuring the smooth operation of our restaurant during your shift.

Key Responsibilities
  • Leadership and Supervision
    • Assign and direct daily duties for team members based on role, skills, and shift needs
    • Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
    • Uphold company policies and procedures; provide feedback/coaching to team members as needed
  • Customer Service
    • Solve customer complaints quickly and with a smile
    • Provide feedback to team members in a positive manner
  • Operations and Logistics
    • Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes
    • Balance cash draw and prepare deposit
  • Training and Development
    • Train new team members on daily tasks
Requirements
  • Education and Experience
    • Must be 18 years of age
    • Must have a source of reliable transportation
    • Previous quick service restaurant or supervisory experience
  • Certifications and Qualifications
    • Serve-Safe/Local or State Food Service Certification preferred
  • Physical Requirements
    • Ability to meet the following physical requirements with or without reasonable accommodation:
      • Must be able to exert well-paced and frequent mobility for periods of up to five hours.
      • Must be able to lift up to 50 pounds.
      • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
      • Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Benefits
  • Compensation and Benefits
    • Hourly wage + tips
    • Flexible scheduling
    • Pay advances through PayActiv
    • Meal discounts (70% while working/50% when not)
    • Free uniform T-shirt
    • Referral bonuses for bringing new members to our team
    • Rapid advancement opportunities – We offer a Manager-in-Training program with pay increase at each step of the training
    • All insurance benefits and 401(k) retirement when minimum service and average hours are satisfied


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