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Guest Service Supervisor

2 months ago

Madison, Wisconsin, United States Global Partners Full time
About Global Partners LP

Global Partners LP is a leading provider of gasoline stations and convenience stores in the Northeast. With a strong presence in the region, we are committed to delivering exceptional customer service and creating a positive experience for our guests.

Job Summary

We are seeking a highly motivated and experienced Guest Service Supervisor to join our team. As a Guest Service Supervisor, you will be responsible for supervising store operations and personnel in the absence of the store manager and assistant manager. You will ensure that company policies and procedures are followed, while delivering a high level of customer service, store safety, and appearance.

Key Responsibilities
  • Ensure a quality buying experience for all customers
  • Make daily bank deposits by noon
  • Review end of day reports and assist in preparation of daily paperwork and banking functions as assigned by manager
  • Coach and direct employees to provide excellent customer service
  • Maintain an awareness of cleanliness both inside and outside of the store
  • Light equipment and yard maintenance
  • Order and receive merchandise utilizing inventory ordering guidelines
  • Implement all Company promotional initiatives
  • Maintain cash and inventory control during all supervised shifts
  • Pricebook maintenance
  • Ordering merchandise
  • Audit cashier paperwork for accuracy
  • Report all environment, maintenance issues, and unusual occurrences to the proper authority as well as management personnel
Requirements
  • High School Diploma or equivalent
  • Ability to work unsupervised
  • Flexibility to work weekend, holiday, and/or evening shifts
  • Must have reliable transportation and valid driver's license
  • Ability to communicate with associates and guests
  • Must attend mandatory meetings (i.e. T.A.M., sexual harassment)
Physical Requirements
  • Frequent bending, reaching, lifting of 1 to 15 lbs
  • Be able to lift up to 50 lbs on occasion
  • Reaching above shoulder height and bending below waist
  • Be able to freely access all areas of the store
Wage Disclosure

$16-17/hr

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.