Retail Service Specialist

13 hours ago


Oakland, California, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a highly skilled Retail Service Specialist to support our Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This role will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Key Responsibilities
  • Lead store team members in providing excellent customer service to retail and professional customers.
  • Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
  • Ensure telephone is answered according to company policy.
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
  • Handle special orders and outside purchases efficiently and according to procedure.
  • Process retail customer returns and exchanges in an efficient and friendly manner.
  • Invoice merchandise, including core charges and warranties, before product leaves the store.
  • Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
  • Ensure team members adhere to the posted work schedule and clock in/out according to company policy.
  • Perform all store opening/closing duties, including day end procedures and securing the building.
Requirements
  • Strong communication skills.
  • Ability to obtain RSS Certification.
  • Retail sales experience, preferably in auto parts.
  • Automotive systems and repair knowledge.
  • ASE Certification.
What We Offer
  • Competitive Wages & Paid Time Off.
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
  • Team Member Health/Wellbeing Programs.
  • Tuition Educational Assistance Programs.
  • Opportunities for Career Growth.

O'Reilly Auto Parts is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.



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