Experienced Product Manager for Aftersales Solutions

3 days ago


Seattle, Washington, United States Tik Tok Full time
About the Role

We are seeking an experienced Product Manager to join our team, responsible for defining the intersection of shopping and content on TikTok. As a key member of our Product Team, you will be responsible for setting the return-related strategy and building the end-to-end buyer return and refund flow.

Responsibilities
  • Design and implement a systematic approach to improve aftersales performance and related customer experience.
  • Drive complex projects independently, including designing business-related product modules and implementing governance strategies.
  • Be data-driven and define North Star Metrics that reveal customer experience about the return and refund process.
  • Continuously look for approaches to optimize key metrics.
  • Facilitate internal communication and collaborate with operation, algorithm, and R&D teams to ensure smooth teamwork.
Qualifications
  • Ability to design highly adaptable product solutions for different business scenarios.
  • Strong analytical skills and ability to use data and metrics to evaluate assumptions, make recommendations, and decisions.
  • Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and confidently working well with teams.
Preferred Qualifications
  • 3+ years of experience in product management in E-commerce, return and refund, or other customer experience improvement is preferred. Experience in consumer-facing products or client design will be a plus.

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