Guest Service Supervisor

3 weeks ago


Holland, Michigan, United States Suburban Inns Full time
Job Title: Guest Service Supervisor

Job Summary:

As a Guest Service Supervisor at Suburban Inns, you will be responsible for providing exceptional guest experiences, ensuring high-quality service, and driving sales efforts to maximize occupancy and revenue. You will work closely with the Guest Service Representatives to ensure seamless operations, maintain a clean and organized workspace, and promote brand standards.

Key Responsibilities:

• Provide strong sales techniques and excellent guest service, adhering to Suburban Inns Core Values and brand standards
• Assist in interviewing, hiring, and evaluating Guest Service Representatives
• Ensure all Guest Service Representatives are selling the property according to Suburban Inns standards
• Assist with prospecting new hotel business and communicating information to the sales department
• Hold team members accountable to the standards of employment and job performance set by the core values of Suburban Inns and brand
• Maintain a neat and clean workspace in the front desk areas
• Rotate Manager on Duty shifts over the weekends for the hotel when needed
• Monitor inventory in the Property Management System on a daily basis and correct any out of balance issues
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered
• Complete any required emergency training needed according to brand standards, with documentation of training being completed
• Follow proper Accounting procedures, including posting of guest charges, proper method of payment established at check in (before keys are given), checking high balances, cash payments and refunds, balanced cash drawers

Requirements:

• High school diploma or equivalent related experience
• One year Guest Service Representative experience
• Brand experience preferred
• First Aid / CPR Certification and TIPS training (may be completed upon hire)

Work Schedule:

Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

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