Customer Service Representative

4 weeks ago


Holland, Michigan, United States SpartanNash Full time

At SpartanNash, we strive to deliver exceptional customer experiences through our team members' dedication and expertise. Our company culture is built on the principles of People First, Operational Excellence, and Insights that Drive Solutions.

This role is a vital part of our customer service team, responsible for providing assistance to guests, bagging groceries, and ensuring a seamless shopping experience. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work independently.

Key Responsibilities:

  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Bag groceries and provide carry-out service to vehicles, ensuring a safe and efficient shopping experience.
  • Retrieve carts from the parking area, empty bottle bins, and clean bottle machines and the bottle return area.
  • Collect, return, clean, and organize shopping carts, and load groceries into customers' vehicles.
  • Maintain a clean, attractive, and well-stocked department, adhering to company standards and guidelines.

Requirements:

  • High School Diploma (GED) preferred.
  • Excellent oral communication skills and the ability to interact politely and effectively with customers.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

Physical Requirements:

The physical demands of this role include standing and walking for extended periods, lifting and moving up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is also required to bend, stoop, twist, and turn frequently. As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.



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