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Retail Customer Service Representative

1 month ago

Holland, Michigan, United States FedEx Full time

Job Title: Retail Customer Service Associate

Job Summary: As a Retail Customer Service Associate at FedEx, you will play a critical role in delivering exceptional customer experiences in a fast-paced retail environment. Your primary responsibility will be to provide consultative services to customers, understanding their individualized needs and providing solutions that meet their expectations.

Key Responsibilities:

  • Follow instructions from supervisors and collaborate with team members to perform store functions.
  • Assist in the training of store team members to ensure a high level of customer service.
  • Demonstrate consultative behaviors to understand each customer's unique needs and preferences.
  • Provide solutions that meet customer expectations, ensuring a positive experience.

What We Offer: As a Retail Customer Service Associate at FedEx, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills. We offer competitive compensation and benefits, as well as opportunities for advancement and professional growth.