Senior Information and Referral Specialist

3 hours ago

Wheaton, Illinois, United States County of DuPage, CO Full time
Job Title: Senior Information and Referral Specialist

Join the County of DuPage, CO team as a Senior Information and Referral Specialist. This role supports the department through responding to requests for assistance in gathering, analyzing, and evaluating data relating to needs and determining appropriate referrals.

Responsibilities:
  • Assist individuals in focusing on particular needs and identifying problems.
  • Screen clients for eligibility for programs or services offered and complete calls.
  • Answer and return calls on multiple phone lines, including 211 and a comprehensive information & referral line.
  • Complete assessments with call-in and walk-in clients by gathering demographic, income, assets, and needs information.
  • Enter demographics and assessment information into multiple databases.
  • Assist clients with the completion of applications, applying for assistance, setting appointments, or finding appropriate referrals.
  • Provide advocacy and short-term crisis counseling for persons in extreme states of stress and link them with appropriate resources.
  • Mailing, texting, or emailing resource information when needed and following up with individuals and/or referral agencies to ensure client needs are met.
  • Provide counseling on health insurance options.
  • Screen calls for complaints against long-term care facilities.
  • Complete intake reports for allegations of abuse, neglect, financial exploitation, or self-neglect.
  • Compile data on the number of calls, follow-up calls, source of referrals, and tabulate reports for review by the supervisor.
  • Conduct inquiries and basic research to determine if unknown types of services are available.
  • Attend meetings and programs related to relevant social service programs the County supports.
  • Prepare and present public information material, educational workshops, and represent the unit with service providers.
  • Perform community outreach in the form of public speaking and educational workshops.
Requirements:
  • Completion of an Associate's Degree in Human Services, Psychology, or a related field.
  • Five years of experience in Information and Referral or Social Services.
  • Must possess and maintain in good standing a valid Illinois Driver's License.
  • Completion of mandated training for Senior Health Insurance Program (SHIP) certification within one year.
  • Must obtain an Inform USA (formerly AIRS) Certification, timeframe for obtaining certification is dependent on education level and prior Information & Referral experience.
Additional Information:

A pre-employment background check is required. The work environment is a general office environment with a moderate noise level, to include some travel to an off-site facility or building in all weather conditions.

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