Information and Referral Specialist
3 weeks ago
We are seeking a highly skilled and experienced Information and Referral Coordinator to join our team at the County of DuPage, CO. As a key member of our Community Services Department, you will play a vital role in providing information, intake, advocacy, and referral services to individuals in need.
Responsibilities:- Act as a lead worker to employees engaged in providing information, intake, advocacy, and referral services.
- Organize and coordinate the information and referral process.
- Train and guide staff on the intake and referral process and other relevant training as required.
- Oversee Information and Referral Specialists in prioritizing, decision-making, and scheduling needs.
- Delegate work and answer questions from staff.
- Approve payments up to a set dollar amount for various programs.
- Research and gather information and obtain input from staff to maximize services and for program development.
- Handle complex intake screenings with call-in and walk-in clients, focusing on identifying programs and services to meet their needs.
- Assist clients with the completion of applications and related documentation required for services.
- Compile case information and enter information into appropriate databases.
- Inquire and conduct research to identify if new or additional types of services are available.
- Prepare statistical reports and other required paperwork as needed.
- Provide counseling on Health Insurance Options.
- Lead special projects and programs throughout the year.
- Create and conduct team-building sessions for staff.
- Serve as a liaison with local agencies associated with ongoing programs.
- Lead and/or attend committee meetings within the department or partnering groups and agencies.
- Present public information material, educational workshops, and networks with service providers.
- Maintain and update procedural manuals to ensure compliance with grants and programs.
- Conduct reviews with intake staff responsible for Elder Abuse Reports/Ombudsmen reports.
- Completion of a Bachelor's Degree in Human Services, Psychology, or a related field.
- Three (3) years of experience in Information and Referral or Social Services, including acting as a lead worker.
- Must possess and maintain in good standing a valid driver's license.
- Must have the ability to obtain an InformUSA certification within one (1) year and maintain the certification.
The County of DuPage, CO offers a comprehensive benefits package to full-time employees, including medical insurance, dental insurance, vision, flexible spending accounts, life insurance, pension, holidays, vacation, sick leave, deferred compensation plan, tuition reimbursement, pre-paid legal, and credit union. Limited benefits are also offered for eligible part-time positions.
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