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Information and Referral Specialist

2 months ago

Wheaton, Illinois, United States County of DuPage, CO Full time
Job Title: Information and Referral Coordinator

We are seeking a highly skilled and experienced Information and Referral Coordinator to join our team at the County of DuPage, CO. As a key member of our Community Services Department, you will play a vital role in providing information, intake, advocacy, and referral services to individuals in need.

Responsibilities:
  • Act as a lead worker to employees engaged in providing information, intake, advocacy, and referral services.
  • Organize and coordinate the information and referral process.
  • Train and guide staff on the intake and referral process and other relevant training as required.
  • Instruct staff on documentation requirements.
  • Oversee Information and Referral Specialists in prioritizing, decision-making, and scheduling needs.
  • Delegate work and answer questions from staff.
  • Approve payments up to a set dollar amount for various programs.
  • Research and gather information and obtain input from staff to maximize services and for program development.
  • Handle complex intake screenings with call-in and walk-in clients, focusing on identifying programs and services to meet their needs.
  • Assist clients with the completion of applications and related documentation required for services.
  • Compile case information and enter information into appropriate databases.
  • Inquire and conduct research to identify if new or additional types of services are available.
  • Prepare statistical reports and other required paperwork as needed.
  • Provide counseling on Health Insurance Options.
  • Lead special projects and programs throughout the year.
  • Create and conduct team-building sessions for staff.
  • Serve as a liaison with local agencies associated with ongoing programs.
  • Lead and/or attend committee meetings within the department or partnering groups and agencies.
  • Present public information material, educational workshops, and networks with service providers.
  • Maintain and update procedural manuals to ensure compliance with grants and programs.
  • Conduct reviews with intake staff responsible for Elder Abuse Reports/Ombudsmen reports.
Requirements:
  • Completion of a Bachelor's Degree in Human Services, Psychology, or a related field.
  • Three (3) years of experience in Information and Referral or Social Services, including acting as a lead worker.
  • Must possess and maintain in good standing a valid driver's license.
  • Must have the ability to obtain an InformUSA certification within one (1) year and maintain the certification.

A pre-employment background check is required.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A general office environment with a moderate noise level, to include some travel to an off-site facility or building in all weather conditions.

DuPage County offers a complete benefit package to full-time employees, including medical insurance, dental insurance, vision, flexible spending accounts, life insurance, pension, holidays, vacation, sick leave, deferred compensation plan, tuition reimbursement, pre-paid legal, and credit union. Limited benefits are also offered for eligible part-time positions.