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Front Office Supervisor

2 months ago

Minneapolis, Minnesota, United States Choice Hotels Full time
Job Title: Front Office Supervisor

Choice Hotels International is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for providing exceptional guest service, overseeing front office operations, and ensuring a seamless arrival and departure experience for our guests.

Key Responsibilities:
  • Provide superior guest service in a fast-paced hotel environment, ensuring 100% guest satisfaction.
  • Oversee PBX and Front Office Operations, ensuring efficient and effective communication with guests and staff.
  • Assist in scheduling, training, and evaluating front office employees, providing on-going feedback and guidance.
  • Monitor front office processes and suggest improvements to management, ensuring compliance with hotel procedures and good accounting practices.
  • Develop and implement strategies and practices that support employee engagement, promoting a positive and productive work environment.
Requirements:
  • Minimum two years in hotel front desk position required.
  • Previous management experience required.
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
  • High school diploma or GED required, bachelor degree preferred.
  • Strong organizational skills, critical thinking skills, problem solver.
  • Strong computer systems skills, including reservations and reporting systems.
  • Strong Microsoft Office suite and reporting system skills.
  • Must work well in stressful, high-pressure situations.
  • Must be able to accurately follow verbal and written instructions and communicate effectively.
  • Works well independently or as part of a team.
  • Strong attention to detail.
  • Strong mathematical and organizational skills required.
  • Commitment to exceptional guest service.
  • Willing to work a flexible schedule, including weekends and holidays.
Physical Demands:
  • Ability to stand, stoop, or bend for entire shift.
  • Ability to lift up to 20 pounds.

Choice Hotels International is an equal opportunity employer and affirmative action employer. We are committed to providing a work environment that is free from discrimination and harassment. We are proud to be an E-Verify employer and participate in the Department of Homeland Security's E-Verify program.