Front Office Liaison

3 days ago


Minneapolis, Minnesota, United States Choice Hotels Full time
Job Title: Front Office Representative

Choice Hotels International, a leading hospitality company, is seeking a highly skilled Front Office Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless arrivals and departures, and maintaining a positive and professional attitude in a fast-paced hotel environment.

Key Responsibilities:
  • Process guest registrations and transactions efficiently and accurately
  • Provide personalized service to guests, addressing their needs and concerns in a timely manner
  • Stay up-to-date on hotel amenities, services, and local attractions to make informed recommendations to guests
  • Handle guest complaints and concerns in a professional and empathetic manner, resolving issues promptly and effectively
  • Work collaboratively with other departments to ensure seamless guest experiences
  • Maintain accurate records and reports, including guest feedback and complaints
  • Adhere to hotel policies and procedures, ensuring compliance with company standards
Requirements:
  • Minimum one year of experience in a hotel front desk or customer service role
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work a flexible schedule, including holidays and weekends
  • Basic computer skills and knowledge of hotel software systems
  • Physical ability to stand for long periods, lift up to 20 pounds, and perform other duties as required
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a leading hospitality company and be part of a team that values excellence and customer satisfaction

Choice Hotels International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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