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Customer Service Representative
2 months ago
Rose International is a leading provider of innovative solutions and services. We are seeking a highly skilled and customer-focused individual to fill this key role.
Job Summary:This role is responsible for delivering exceptional customer service to our retail customers and employees, handling online orders, and assisting with product selection and options. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Provide high-level customer service to retail customers and employees, responding to inquiries and resolving issues in a timely and professional manner.
- Enter and monitor orders in our retail operating system, ensuring accuracy and efficiency.
- Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested.
- Assist with problem-solving related to service and sales functions, including resolving customer complaints and issues.
- Support special orders, projects, and general warehouse, shipping, and packing operations as needed.
- Bachelor's degree or equivalent required; secondary education level or equivalent preferred.
- Minimum 2 years of relevant experience in customer service or a related field.
- Excellent communication and interpersonal skills, with the ability to work in a team environment.
- Strong organizational skills and ability to prioritize tasks effectively.
Rose International offers a comprehensive benefits package, including competitive compensation, opportunities for professional growth and development, and a supportive work environment.
Equal Opportunity Employer:Rose International is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.
