Bilingual Support Specialist

3 weeks ago


Savannah, Georgia, United States MCI Careers Full time
Join Our Team
MCI Careers is seeking a skilled Bilingual Support Specialist to join our team. As a specialist, you will be responsible for providing support to our customers via phone and email in both English and Spanish. This is an excellent opportunity to work with a dynamic company that values customer satisfaction and employee growth.

About the Role
This position involves working in a fast-paced environment where you will be interacting with customers, resolving issues, and providing solutions. You will also have the opportunity to learn new skills and technologies, and contribute to the success of our team.

Responsibilities
* Provide exceptional customer service via phone and email* Resolve customer complaints and issues in a timely and professional manner* Collaborate with colleagues to achieve team goals and objectives* Continuously improve processes and procedures to enhance customer experience

Requirements
* High school diploma or equivalent required* Excellent communication and problem-solving skills* Ability to work in a team environment* Basic computer skills and knowledge of Microsoft Office Suite* Ability to maintain confidentiality and handle sensitive information* Bilingual in English and Spanish* Ability to pass background check and drug screening* Availability to work flexible hours, including evenings and weekends

What We Offer
* Competitive salary: $12.50 - $18.50 per hour* Opportunities for career growth and advancement* Comprehensive benefits package including medical, dental, and vision coverage* Paid time off and holidays* Fun and engaging work environment* Regular raises and bonuses based on performance

Why Work for MCI?
MCI Careers is a dynamic and growing company that values its employees and customers. We offer a range of opportunities for career growth and advancement, as well as a comprehensive benefits package. If you are looking for a challenging and rewarding role, we encourage you to apply.

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