Entry Level Telecom Support Agent

4 days ago


Savannah, Georgia, United States MCI Careers Full time
About MCI Careers
MCI Careers is a leading provider of business process outsourcing (BPO) services, delivering exceptional customer experiences to clients across various industries. As an Entry-Level Telecom Customer Care Agent, you will be part of a dynamic team that is passionate about delivering outstanding results and driving business growth.

Key Responsibilities:
  • Handle high-volume customer inquiries and resolve issues efficiently.
  • Collaborate with internal teams to achieve sales targets and improve customer satisfaction.
  • Participate in ongoing training and development programs to enhance skills and knowledge.

Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer-facing experience preferred.
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and adapt to changing priorities.

What We Offer:
  • Estimated salary range: $45,000-$65,000 per year.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.


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