Customer Service Associate

3 days ago


Decatur, Alabama, United States ITW Full time
Job Title: Customer Service Associate

We are seeking a highly skilled and detail-oriented Customer Service Associate to join our team at ITW Sexton in Decatur, AL. As a key member of our operations team, you will be responsible for managing production schedules, receiving customer orders, and ensuring timely shipment of products.

Key Responsibilities:
  • Manage production schedules to meet customer expectations and ensure timely shipment of products.
  • Receive customer orders, analyze capacity and production capabilities, and develop feasible production schedules.
  • Liaise with sales, customers, and plant resources to manage demand, allocate capacity, and balance inventory levels.
  • Track and communicate reliable financials with accurate inventory transactions and manage stock programs for customers.
  • Collaborate with shipping to monitor shipping risks and opportunities and act as backup to shipping as needed.
  • Liaise with suppliers, customers, employees, and other stakeholders to resolve daily issues and minimize the impact to customers.
Requirements:
  • Bachelor's degree in Engineering, Supply Chain, or Business, plus 5-7 years of production planning and/or materials management experience.
  • Ability to track, interpret, manipulate, and present data to guide decisions.
  • Sound administrative and managerial skills with prior supervisory experience.
  • Demonstrated knowledge of computerized databases and spreadsheet software to manage production and inventory control.
  • Willingness to travel as needed.
What We Offer:
  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a global industrial company that values innovation and customer satisfaction.

ITW is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone can develop their careers and perform to their full potential.



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