Customer Service Representative

4 days ago


Decatur, Alabama, United States Southern Home Services LLC Full time
Customer Service Representative

At Southern Home Services LLC, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Respond to customer inquiries and concerns in a professional and friendly manner
  • Act as a liaison between customers, technicians, salespersons, and management
  • Schedule service and routine maintenance appointments
  • Maintain and update customer records based on interactions
  • Process invoice payments
  • Provide information about products and services
  • Troubleshoot and resolve customer issues and concerns
  • Develop and maintain a knowledge base of our evolving products and services
Requirements:
  • Minimum of 1 year of administrative or customer service experience in an office setting
  • Ability to build strong rapport with customers and coworkers
  • Excellent written and verbal communication skills
  • Ability to work independently and with integrity in a structured yet relaxed environment
Benefits:
  • Reliable, year-round work
  • Weekly paychecks
  • Paid time off and holidays
  • Medical, dental, and vision benefits
  • Company-matched 401(k)

We're an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.



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