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Customer Service Representative

2 months ago

Decatur, Alabama, United States Domino's Pizza LLC Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Order Management: Manage customer orders, including taking orders, processing payments, and resolving any issues that may arise.
  • Product Knowledge: Develop and maintain a thorough understanding of our products and services, including their features, benefits, and usage.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure that their needs are met and their concerns are addressed.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong commitment to customer satisfaction.
Working Conditions:

This is a full-time position that requires working in a fast-paced environment. The successful candidate will be required to work a variety of shifts, including evenings, weekends, and holidays.

Benefits:

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.